Your Aug 31 member-notice deliverable, de-risked.
You own the contract vehicle, the verification engine, and the deadline. We're the specialized member-communications subcontractor that plugs in under it — plain-language, CMS-aligned, English + Spanish at native quality — so your delivery team doesn't have to staff a discipline you don't carry in-house.
Three problems we take off your plate
The notice deliverable
Every in-scope state must send enrollee notices between June 30 and Aug 31, 2026 — mail plus at least one more channel, covering compliance, exemptions, consequences, and reporting. We draft, comprehension-test, and produce the full set: mail, SMS, IVR, email — to your state's approved requirements.
Diversity participation
We're a minority-owned (Asian-American-owned) firm. Subcontracting member communications to us is real scope — not pass-through — that counts toward BEP / MWBE / diversity participation goals on state vehicles that carry them.
The blame-shield problem
When procedural disenrollment spikes, the headlines name the system — and the prime that built it. A funded, measured member-communications workstream is the strongest answer to "what did you do to prevent avoidable coverage loss?"
Drop-in workstreams, sized to your task orders
Notice & outreach production
Plain-language rewrites of state-approved notices; English + Spanish (and additional languages); print-ready files, SMS scripts, IVR call flows; comprehension-tested before ship. 2–3 week turnaround on the rapid pack.
Exemption-identification campaigns
Outbound SMS/IVR/mail sequences that get exempt-but-unaware members (caregivers, pregnant members, medically frail, SUD treatment) to claim the exemption before they churn out procedurally.
Member-comprehension testing & reporting
Readability scoring, member panel testing, response/claim-rate reporting your PMO can put straight into the state deliverable evidence package.
Managed engagement layer
Ongoing multilingual outreach operations tied to retention KPIs — run by us, reported through you, invisible to the member as anything but the state's voice.
Commercials are flexible to your vehicle: fixed-price task orders, monthly managed-service, or unit-rate per notice package. See our standard engagement structures for reference points.
From intro call to task order in weeks, not quarters
- 15-minute fit call. Your capture or delivery lead, our managing directors. We map your state footprint against the notice mandate and where comms scope sits in your vehicle.
- Capability package. Capability statement, sample notice rewrites for your state, draft scope language you can drop into a task order or teaming agreement.
- Teaming agreement / sub-tier PO. We work under your paper, your brand if you prefer, your reporting cadence.
- Delivery. US-based leadership and client communications; nearshore production line for speed and price; everything CMS-aligned and state-approved before release.
Tell us your state footprint. We'll bring the comms scope.
A 15-minute call is enough to know if there's a fit. We'll come with sample notices for one of your states.
Got it — we'll reply within one business day. In the meantime, the 59-page market report covers the state-by-state procurement picture.